DO YOU SHIP INTERNATIONALLY?
No. Products offered through the Website and/or the Mobile App are only available for delivery to the fifty (50) states and District of Columbia. We are unable to deliver to hotels, APO addresses, Puerto Rico, and US territories, as well as freight companies.
HOW LONG BEFORE I CAN RECEIVE MY ORDER?
The normal processing time for orders is 48 hours. Due to increased order volume and COVID-19 protocols, please allow additional time for processing orders.
After your order has been shipped, delivery time within the United States is 1-3 business days.
Ianthe Finds is not responsible for any shipping deliveries that may be affected by natural occurrences, air or ground transportation strikes or delays once the package has been left with the United States Postal Service (USPS).
WHAT CARRIER DO YOU USE?
CAN I CANCEL MY ORDER?
Unfortunately we are not able to cancel an order once it has been placed.
CAN I RETURN MY ORDER?
We are unable to offer refunds, returns, or exchanges. All sales are final.
In the unlikely event that a product arrived damage, please contact customer service within 24 hours of receipt. Customer must include photos of the issue and a screenshot of your order confirmation email.
HOW CAN I CHECK THE STATUS OF MY ORDER?
Please refer to your shipping confirmation email to track your order.
I HAVE NOT RECEIVED AN ORDER CONFIRMATION, WHAT SHOULD I DO?
If you have not received your order confirmation email after 24 hours, please contact us at email@example.com with your inquiry.
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
Our secure online payments include Visa, Mastercard, American Express, Discover and PayPal.
I PUT THE WRONG ADDRESS ON MY ORDER, PLEASE HELP.
Please be careful when entering your shipping address, Ianthe Finds will not be responsible for orders sent to the incorrect delivery address provided by the customer.
DO I HAVE TO SET UP AN ACCOUNT TO PLACE AN ORDER?
No, you do not have to have an account to place an order.
HOW DO I SUBSCRIBE OR CANCEL MY EMAIL SUBSCRIPTION?
You can easily subscribe to emails by visiting www.ianthefinds.com and filling out the popup form with your email address. If you want to cancel/unsubscribe, you can click unsubscribe by locating the “Unsubscribe” link within the email subscription.
WHERE ARE YOUR PRODUCTS MANUFACTURED AND ARE YOUR PRODUCTS NATURAL?
Our formulas are made in the USA with all natural ingredients.
ARE THE PRODUCTS SAFE TO USE FOR ALL SKIN TYPES?
All products were formulated to be safe for all skin types. If you have specific concerns, please consult your doctor with the list of ingredients found on the website
WHAT TEMPERATURE DO THESE PRODUCTS NEED TO BE STORED AT?
We recommend storing your products in a cool dry place, away from direct sunlight and excessive heat.